Business

EPAM Recognised as a Top IT Sourcing Vendor in the Netherlands

EPAM has been named a Top IT Sourcing Vendor in the Netherlands across multiple sectors and industry verticals by Whitelane Research, an independent organisation focused on IT sourcing research across Europe. This recognition reflects EPAM’s superior customer satisfaction KPI ratings in service delivery quality, account management and transformative innovation for clients across various industry verticals.

“We are thrilled to be ranked as an ‘exceptional performer’ across various categories by Whitelane Research in its 2023 Dutch IT Sourcing Study,” said Piet Duivenvoorden, Head of Financial Services in BeNeLux, EPAM. “This outstanding evaluation reflects the customer-centricity, professionalism and quality of our engineering, account management and service delivery teams. Given the maturity and competitiveness of the Dutch IT sourcing market, coming up on top of the overall satisfaction evaluation in our inaugural survey participation is a truly commendable achievement.”

In its 2023 Dutch IT Sourcing Study, Whitelane Research ranked EPAM as an exceptional performer in the following categories:

–General Satisfaction: EPAM received a rating of 82% (above the market average of 73%)
–Digital Transformation: EPAM received a rating of 86% (above the market average of 79%)
–Application Services: EPAM received a rating of 82% (above the market average of 76%)

Additionally, survey respondents from the top Netherlands-based IT spending organisations evaluated 24 IT service providers across several performance categories, with EPAM achieving significantly above average satisfaction ratings in the following categories:

–Service Delivery Quality: EPAM received a rating of 86%
–Quality of Account Management: EPAM received a rating of 86%
–Transformative Innovation: EPAM received a rating of 76%

“EPAM has received exceptional scores from their clients in the Netherlands leading to a number one position in general satisfaction, digital transformation and application services,” said Alex van den Bergh, Head of Research, Europe at Whitelane Research. “Clients appreciate EPAM’s committed teams who demonstrate strong engineering and technical capabilities and a positive customer-centric mindset. All in all, this is an exceptional result for EPAM.”

Recognised by Whitelane Research and clients for superior customer satisfaction, EPAM helps customers across multiple industries scale and transform through its innovative strategy, integrated advisory, consulting and design capabilities. This new recognition underscores EPAM’s ongoing efforts in bringing to market the latest digital transformation services and product design and engineering capabilities to meet the growing technology modernisation requirements of EMEA-based customers. This includes the recent acquisitions of Just-BI and Emakina to provide strategic consultancy services and high-performance marketing services to EMEA customers. In September 2022, EPAM was recognised by Whitelane Research as a Top IT Sourcing Vendor in Switzerland.