M+E Daily

Together, WalkMe and Tech Mahindra will enable global enterprises to measure, drive, and realise the value of software investments and digital transformation strategies through efficient, effective, and sustained adoption of digital technologies.

As part of the partnership, Tech Mahindra’s customers will get visibility into adoption challenges – whether it be around productivity, usability, compliance, or beyond.

Digital adoption platforms (DAP) play a critical role in helping digital transformation projects succeed by reducing digital friction and increasing end-user productivity during software transitions, both of which are major causes of digital transformation projects failing. As a result, DAPs are set to play a major role across the entire technology stack, with Gartner estimating that by 2025, 70% of organisations will use a digital adoption platform across the entire technology stack to overcome still insufficient application user experiences.1

Jim Nairn, Senior Vice President of Alliances and Channels, WalkMe, said, “We are pleased to partner with Tech Mahindra on a global scale to help businesses maximise their investments in digital transformation and get the most out of their technology stack. This partnership further expands our go-to-market footprint by putting the power of digital adoption in the hands of more organisations, thus driving real business value.”

WalkMe is the pioneer of DAP technologies, with more than 35 million users in 160+ countries, including 80% of the Fortune 10. Digital adoption platforms play a critical role in helping digital transformation projects succeed by reducing digital friction and increasing end-user productivity during software transitions, both of which are major causes for digital transformation projects failing.

Rajesh Dhuddu, Global Head – Emerging Technologies, Tech Mahindra, said, “Digital adoption platforms have become critical to the transformation of workplace efficiency. The need for modernising how employees interact with technology continues to accelerate as organisations recognise the close relationship between successful digital transformation and the ability of end-users to quickly leverage new ways of working. Our partnership with WalkMe will help us drive ROI on our clients’ digital transformation projects, which is a key priority for Tech Mahindra. We are pleased to partner with WalkMe and are positive that this association will enable us to unlock the best solutions and innovative approaches for the global market.”

Over the last decade, WalkMe has continued to deliver digital solutions at scale to help organisations worldwide achieve their digital transformation goals by creating frictionless and elegant digital experiences that reduce complexity in the enterprise technology stack.

This partnership is in line with Tech Mahindra’s DigitALL philosophy for comprehensive Business Transformation. As part of NXT.NOW™ framework, which aims to enhance ‘Human Centric Experience’, Tech Mahindra focuses on investing in emerging technologies and solutions that enable digital transformation and meet the evolving needs of its customers.