Business

Achieving top scores in transformation innovation, service quality, delivery and more, EPAM leads German IT market in customer satisfaction.

This latest recognition reflects EPAM’s superior differentiation in customer satisfaction ratings, achieving high scores across customer relationship management, service delivery quality, application services and transformative innovation metrics in the 2023 German IT sourcing market.

“We are delighted to be recognized as one of the highest-ranking IT service providers in Whitelane Research’s 2023 IT Sourcing Study for Germany,” said Peter Kuerpick, SVP, Germany Managing Director and CTO for Enterprise Software, EPAM. “We’re grateful to our customers for their confidence and trust, which reinforces our dedication to consistently deliver on our client-centric account management and service excellence promise. This recognition inspires us to persist in supporting our clients as they accelerate their transformative innovation journeys.”

In Whitelane Research’s 2023 annual German IT Sourcing Study, more than 245 CIOs from the top IT spending organizations in Germany evaluated more than 700 unique IT sourcing relationships based on key performance indicators and by IT domain, delivering one of the most representative voice-of-the-customer reports on the outsourcing market in Germany. Survey respondents evaluated 28 IT service providers across various performance categories, with EPAM achieving significantly higher-than-average satisfaction ratings in the following categories:

–Account Management Quality: EPAM received a rating of 85%
–Service Delivery Quality: EPAM received a rating of 83%
–General Satisfaction: EPAM received a rating of 80%
–Application Services: EPAM received a rating of 80%
–Transformative Innovation: EPAM received a rating of 75%

“EPAM has received excellent scores in this year’s survey from their clients in Germany, leading them to rank above the typical spread of the market and making them exceptional performers in general satisfaction with service providers,” said Jef Loos, Head of Research, Europe at Whitelane Research. “EPAM’s clients have shown particular appreciation for the Company’s committed account management teams, who demonstrate robust engineering and technical skills and a positive customer-centric mindset that resonates positively.”

Recognized by Whitelane Research and clients for superior customer satisfaction, EPAM helps customers in Germany and beyond scale and transform across multiple industries through its innovative strategy, integrated advisory, consulting and design capabilities. This new recognition underscores EPAM’s ongoing efforts in bringing to market the latest digital transformation services, product design and engineering capabilities to meet the growing technology modernization requirements of Germany-based customers.