WHAT WILL YOU DO?

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Create and complete sales file import templates
Import and track sales files into SR1 for services clients
Document and standardize our recurring processes
Assist in running regular royalty processing to meet fixed client deadlines
Communicate with clients daily to troubleshoot issues and assign help desk tickets for Customer Success team
Monitor intern workflow and provide instruction on intern tasks
Assist the Director of Royalty Services with ad hoc projects as needed

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WHAT DO YOU NEED TO SUCCEED

Must-Have*

Minimum 3 years of experience in customer service operations
Minimum 3 years experience working in royalties within the music industry at a record label, publisher, music distributor, or business management firm

Skills and Knowledge

A strong understanding of general music industry royalty terms and contractual information
High attention to detail and accuracy in data management
Advanced skills in Excel, including VLOOKUP’s, pivot tables and macro creation
Experience working in industry standard music royalty systems such as Maestro, Royalty Share, SR1 or similar
Client focused mindset with ability to problem solve and follow through on issue resolution
Good computer skills, including Word, Excel, Powerpoint, and Outlook.
College degree preferred