M+E Technology Job Board

Global Cinema Operations Specialist

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  • Full Time
  • Dublin


At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to make a difference how people create, deliver, and enjoy entertainment worldwide.

We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. Would you like to work on the latest entertainment technologies to deliver spectacular experiences with us?

Are you the Global Cinema Operations Specialist that will strengthen the Dolby team? Do you have experience with SAP and Salesforce.com? As a Dolby Global Cinema Operations Specialist, you will interact directly with customers and various internal business groups to ensure that all orders are processed accurately and promptly while providing a best-in-class customer experience. This position will work from Dolby’s newly established Dublin service center and report to that region’s Global Sales Operations Manager.


Review the open sales order report daily and release orders without impediments for shipment.
Resolve issues with Product Managers, Dealers, Manufacturing, Logistics, and Finance to make orders shippable.
Develop and maintain Salesforce dashboards and other reports to support Customer’s and Sales team members’ needs.
Ensure a positive customer experience when managing all requests, as you are the main point of contact for the customer.
Set clear expectations for a customer on each order or request. Reset expectations as needed in a timely, professional, and courteous manner.
Engage technical support for applicable RMA and sales order inquiries, ensuring the customer issue is addressed.
Provide day-to-day support to all operations-functional area(s) and provide input to overall process enhancements.
Responsible for maintaining “master” customer account data in several systems
Ensure smooth and accurate processing of all sales orders and RMAs.
Understand and manage reports and dashboards to support ongoing operational execution.
Administer all aspects of a hardware loaner program in support of trade shows and other events.

Skills and qualifications:

Experience with SAP and Salesforce.com, and CRM is a must
Business and customer services management experience required
College degree preferred Logistics, Business or Finance
Language preferences: English is a must, Spanish, German, French, Portuguese and Russian is an asset
Ability to work independently with minimal oversight while working well within a team environment
Strong communication and leadership skills
Manage continues improvement in line with international standards
Experience resolving medium to high-complexity business problems