M+E Technology Job Board

Information Systems Engineer, Hosting Ops

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Primary responsibilities for this role include:
• Perform daily administration activities for all HostOps servers including analyzing, installing, modifying Operating Systems, storage, applications, backups and account administration.
• Assists with the planning (implementation and ongoing usage/forecasting/trending), design, setup and troubleshooting of such items as Operating Systems, systems management software, security software, backup software, productivity applications.
• Determines new technology’s needs, including researching, evaluation and cost analysis.
• Utilize trouble ticket system (ServiceNow) to address and resolve customer concerns and requests
• Interface with other SAS groups and departments to enhance the environment or resolve pending issues.
• Maintaining knowledge of diverse infrastructure architecture, security policies and standards and consistently applying these practices.
• Troubleshoot hardware, software, or performance problems.
• Automate tasks with medium complexity or multiple handoffs
• Develop step-by-step documentation for system support tasks.
• Bachelor’s degree in Computer Information Systems, Computer Science, or related quantitative field or related experience
• Minimum 5+ years of experience in a heterogeneous, dynamic, customer-focused environment
• Experience with Redhat Linux (primary) and Windows (secondary) operating systems, minimum experience 4 years
• Support experience with virtualization technologies (preference of VMWare and/or OpenStack)
• Experience with infrastructure architecture including Servers, Network, SAN/Storage and Backup Services to allow for efficient implementation and non-disruptive expansion and upgrades
• Experience in scripting languages (Bash, Python, PowerShell, Perl, etc)
• Participation in a 24×7 on-call rotation schedule.
• Collaborative team experience with superior problem-solving skills
• Experience with LDAP or Microsoft Active Directory integration within UNIX/Linux
• Ability to triage requests with multiple admin resource groups
• Understanding best practices around information security and data privacy in relation to system access and availability
• Support experience with host-side SAN storage integration and utilization.
• Experience with Hadoop
• Understanding best practices around information security in relation to confidentiality, integrity, and availability
• Familiarity with NIST 800 publications
• Familiarity with ISO 27000-series standards
• Consulting or work experience with regulated industries, such as, government, health care, and financial institutions