M+E Technology Job Board

Information Technology Engineer

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Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized through our renowned consumer brands: DTS®, HD Radio™, IMAX® Enhanced and TiVo®.
Xperi (NYSE: XPER) is a publicly traded technology company headquartered in San Jose, CA with over 2,000 employees across North America, Europe and Asia. Come join a thriving team where you can play an integral role in shaping the future of entertainment technology.

About the role:

The Corporate IT Services requires a day-to-day Service Desk Technician for ongoing support for Xperi. These required support services include but are not limited to: field incoming help requests, resolve IT support requests, escalate advanced cases, maintain service records, perform system testing and updates, maintain IT documentation.
The Service Desk Technician will be responsible for supporting, servicing, implementing, lifecycle management, and daily operations for IT Corporate Services. This will include (but not limited to) direct user support, run book creation and modification, coordinate with other IT teams in the organization, day to day operations, lifecycle management planning and implementation.

In addition, a successful candidate will have a firm understanding of IT methodology and solutions, be forward thinking, and be able to assist and collaborate with other members of the Corporate IT and Infrastructure team in support of those technologies. This will include (but not be limited to) Windows OS, MAC OSX, MS O365 (Outlook, OneDrive, MS Office), Slack, Zoom, Active Directory, MS Teams, and others as required.

What you will get to do:

Be self-motivated and able to work successfully with a team to achieve ambitious goals
Implementation IT technologies in support of defined requirements generated by business and growth demands
Work with Tier II/III teams by creating/updating support run books to enable first call resolution
Work with the business to understand requirements.

Who we are looking for:

BA in Computer Science or equivalent experience
Minimum of two years directly related work experience
2 or more years of technical experience in
Windows OS laptop and desktop support
Mac OS laptop and desktop support
Office 365
Endpoint management
Workstation deployment
Active Directory

Scripting for automation of tasks
Application support experience with Zoom, Slack
Knowledge of current workstation hardware and standards
Certifications in Windows and Mac support
Fundamental networking knowledge and experience
Core fundamental and working knowledge of TCP/IP, DNS

Must have excellent written and verbal communication skills and be able to:
Read, analyze, and interpret common technical journals
Document procedures that conform to a prescribed style and format
Present information to users clearly
Strong analytical skills required