Policy Enforcement, Operations Business Analyst

  • Full Time
  • San Bruno, CA
  • Applications have closed


Fast-paced, dynamic and proactive, YouTube Trust and Safety is dedicated to ensuring that YouTube is a place for users, viewers, and creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

YouTube’s growing global prominence and expanding user base provides unique challenges and new responsibilities everyday. The Policy and Legal Operations Business team is at the center of the important policy issues that shape the direction of our site and frame our stance on powerful themes like freedom of expression and online safety. Leveraging significant analytical backgrounds, Analysts are visionaries who work on difficult analysis to creatively quantify emerging trends on the site, establishing impact and bringing data to devise and implement solutions collaboratively. We also look to radically improve the state of our global operations through automation, process improvement and new technology.

Analysts are directly responsible for informing policy development with quantitative insights thereby making the internet safer, protecting free speech and defending our brand. In this role, you’ll play an important role in the success of YouTube through defining the scale and impact of emerging issues to inform policy positions, investigating complex and ambiguous networks of contentious content, isolating common social and technical trends and executing scalable workflows to mitigate the impact that content has on our users.

YouTube has grown into a community used by over 1 billion people across the globe to access information, share video, and shape culture. The YouTube team helps budding creators build careers, creates products like YouTube Kids, YouTube Music, and YouTube Gaming, and engages communities around shared passions and global conversations. Together, we empower the world to create, broadcast, and share.

Conduct data analyses to scope policy issues and quantify their impact.
Manage analytical deep dives (metric and dashboard development, data prototyping, insights generation and recommendations) on the effectiveness of policies and operations throughout our ecosystem.
Liaise with Engineering teams to provide solutions to technical problems, and liaise with Policy, PR and Legal teams to craft solutions to emerging challenges using a well thought, methodical, data-driven approach and prioritization.
Resolve ambiguous challenges and find the insights that drive operational, policy and product excellence.
Use data mining and statistical techniques (going beyond traditional business intelligence) to drive key projects like identifying causes, evaluating performance, forecasting, etc.

Minimum qualifications:

BA/BS degree in an analytical field (Mathematics, Physics, Statistics, Computer Science, Engineering, Operations research Economics, etc) or equivalent practical experience.
5 years of experience working with analysis tools (spreadsheet software).
Experience working with SAS, R and Python.
Experience in business data analysis.

Preferred qualifications:

Master’s or other advanced degree in engineering or technical/scientific field of study or equivalent practical experience.
Experience at a leading management consulting firm or corporate strategy team for a technology firm (software, internet and/or media industry).
Experience writing and maintaining ETLs which operate on a variety of structured and unstructured sources.
Familiarity with internet policy and regulatory environments.
Proficiency in SQL queries.
Demonstrated ability to present data sets in a clear and compelling manner that inspires action.