M+E Technology Job Board

Quality Control Technician, Lead

  • Full Time
  • Burbank, CA
  • Applications have closed

Deluxe

Position Summary

The Quality Control Lead Technician’s principal responsibilities are to assist the QC Manager(s) and/or Supervisor(s) and to liaise with the QC staff at large. They are also responsible for linking and pushing DCPs and Key Device Messages (KDMs) from our Storage Area Network (SAN) to the various Deluxe Cinema facilities, scheduling Internal, Spot Check and Tech Check QCs of DCPs for other QC Technicians at the various Deluxe Cinema facilities via our project management database system, training new staff and reporting concerns and roadblocks back to Managers and Supervisors, oversight of room and equipment issue escalation amongst QC Technicians. Work with project management to prioritize workload, understand and enact new workflows, and be a point person for technician general questions and troubleshooting, and liaison between development and project management. The QC Lead Technician is also expected to perform the duties of a QC Technician, as needed. The QC Lead can also be called upon to perform other tasks, and assume other duties, as required by their supervisor.

Main Duties

Pushing content and KDMs to players in anticipation of upcoming QC evaluations

Scheduling QCs for the various Deluxe Cinema facilities

Training new QC Technicians

Follow proper escalation of room and equipment issue

Assist in implementation of new policies and workflows

Verifying KDM (Key Delivery Message) validity against the DCP to be evaluated

Verifying DCP metadata against work order requirements

Full understanding of how to perform QC in all rooms in order to support with troubleshooting and backfill QC duties as needed

Some light client services duties

What You Bring

Outstanding etiquette

Outstanding client facing skills

Exceptional written and verbal communication skills

Exceptional attention to detail

Excellent organizational skills

Excellent problem-solving abilities

Ability to excel in high pressure situations (deadlines, demanding clients, etc.)

Excellent with database systems

Strong familiarity with Office suite (Outlook, Word, Excel, Skype)

Firm grasp of d-cinema playback servers, captioning & 3D display systems

Professional Post Production experience is preferred

Quality Control experience is preferred

We offer competitive pay and benefits program, including medical, dental & vision coverage, vacation & sick leave, 401(k), and more.