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Senior DevOps Engineer

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  • Full Time
  • Remote


Job Description

At Zendesk, we truly believe that to build a great product you have to have great people. We enjoy working with other learning focused people who care about both the customer and the code they write. We value collaboration, a passion for solving sophisticated problems, and a creative approach. We like and use agile processes and believe that pragmatism always triumphs over dogmatism. We all are responsible for our product and enjoy the impact we have improving it.

We’re looking for a hardworking, dedicated Senior Systems Engineer to help take Zendesk products to the next level with respect to functionality and integrations.

You’ll be joining a team that works on our Talk products. Talk is a sophisticated real-time application that needs to be robust, scalable and maintainable. You’ll have the passion, patience and determination to deliver high quality software to meet our customers needs. Does this sound like you?

What you get to do every single day:

Take an active role in a scrum team, working directly with engineering from both Talk and other teams within Zendesk, acting as an infrastructure specialist for the engineering teams, assisting and mentoring your colleagues with regards to infrastructure, reliability and scalability

Work on a wide range of topics, from infrastructure, deployment pipelines, coding tasks, to mentoring and offering your expertise to teams

Work on meaningful and impactful projects every quarter both as a group and with the opportunity and challenge to lead projects yourself

Continuously improve the stability and reliability of the infrastructure by evolving the existing tooling and seeking creative solutions to upcoming projects

Collaborate with our engineering teams to diagnose and resolve issues as they occur

Provide feedback to both software engineers and projects to improve new features and capabilities within the product

Work with Technical Leads and Management to develop and drive new solutions to aid in our reliability and stability

What you bring to the role:

Learning and teaching disposition, demonstrates ability to learn technical skills and research technical topics, also acting as a bridge between engineering in terms of infrastructure and our systems

Experience with Containerisation and Orchestration (Kubernetes)

Experience with infrastructure management and maintenance(Github Actions, Infrastructure as Code)

Good experience and understanding of Linux, Nginx and scripting

Experience with Continuous Integration systems or Continuous Deployment / Delivery (Spinnaker is ideal)

Ability to read, understand and write OOP programming languages (Ruby is ideal)

Being proactive and not being afraid of saying what we can do better

Passion to high-availability and low-maintenance platforms

Experience working in an agile development environment.

Excellent verbal and written communication skills

A dedication to continual self-development.