Job Description

Zendesk builds software designed to improve the customer experience. We lead the industry with beautifully simple software but we’re constantly innovating and can’t wait to outdo ourselves in the future!

Design is an integral part of everyday life at Zendesk. We believe in a collaborative working style with a bias towards rapid prototyping, experimentation, and a strong curiosity for our customers and their needs.

What we’re looking for
The Support team focuses on the Zendesk Support Suite experience for agents and admins. As a Product Designer on the team, you will contribute to defining and improving the Agent Experience and Support workflows that give our customers the flexibility to manage and measure their processes to stay accountable to their business goals.

You are comfortable with complex, ambiguous problems, and can break them down into smaller, well-defined, and easily understood initiatives. You are someone who sees a large system as a sum of its parts. You also pay attention to the details and can collaborate with multiple designers to bring those parts into a cohesive whole.

You lead the teams you work with through clear communication and storytelling, putting the users front and center. You feel at home both in strategy meetings, and delivering design details with cross-functional agile teams.

What you’ll be doing

Work with a cross-functional scrum team dedicated to solving sophisticated workflow management problems.

Partner with a Product Manager and Engineers on developing designs from ideas to execution.

Partner with UX Researchers, Content Designers, and other Product Designers to ensure your work goes through our design process, is informed by customer insights and results in material improvements to the user experience.

Design interaction models, flows, wireframes, and high-fidelity mockups that promote ease of use and optimize how customers interact with our products.

Present design solutions to partners and senior executives, defend design decisions, and incorporate feedback into the design cycle.

What you bring to the role

Basic Qualifications

Experience in designing consumer or business SaaS applications

Proactive self-starter comfortable with ambiguity and capable of communicating and prototyping design concepts rapidly at all levels of fidelity.

A strong portfolio that showcases your work, provides details of your role on projects, and shows examples of systems thinking and functional designs that you have developed from start to finish.

Preferred Qualifications

Experience crafting solutions for enterprise-grade SaaS products or sophisticated systems with multiple levels of dependencies.

Ability to operate in a technical environment and help visualize the impact of technical decisions on the global user experience.