We are storage and networking experts who are building THE Cloud NAS! Remote cloud collaboration is now a requirement with $4B total addressable market to transform.

LucidLink product has no analog as a technology and is designed from scratch as a cloud filesystem, addressing a plethora of distributed storage and security problems in the highly hostile Internet environment. With focus on simplicity, security and performance, we have reached a new milestone in our journey and we’re looking to expand our team with more talented members.

Job Description

This position can be located anywhere in the contiguous US

We are seeking an exceptional Solution Engineer with Media and Entertainment experience, based in the United States, to work with partners and end users designing and implementing collaborative cloud solutions. This role encompasses the entire customer lifecycle from sales engineering, requirements gathering, solution design and implementation until handing-off to the customer success team for on-going support. The SE works with sales, business development, product management, engineering, and customer success teams.

Key Responsibilities

Gather and document detailed customer requirements to define the scope of the implementation project
Review the features and capabilities of the LucidLink product with customers in the context of their specific use case
Assist in product deployment and user training for enterprise customers
Assist sales with the formal proposal and/or and Statement of Work for any required implementation and on-going professional services
Architect and document the solution, incorporating customer and third-party systems and solutions as required
Manage the onboarding and implementation of the project, including tracking customer, partner, and internal tasks, to ensure successful completion of the project.
Conduct regular implementation project meetings
Report weekly project status to sales and the management team
Document in LucidLink CRM
Transition a successfully onboarded customer to the Customer Success team for on-going 1st and 2nd level support
Address on-going 3rd level support escalations from key customers as required
Provide feedback to product management to drive new features or address feature deficiencies
Develop and communicate best practices and solutions using LucidLink in the form of internal and external presentations, blogs, and solution guides

Qualifications

A strong communicator and a great listener, who can extract and understand customer’s primary pain points, specifically around content creation workflows
The ability to get the customer excited about the product
Proven track record and success in pre-sales, design, and implementation of large systems (1,000+ users), involving IT infrastructure, in a system integrator, IT professional services, or cloud services company serving enterprise customers
Demonstrable system architecture skills, customer skills, and ability to work with a team involved in the production of a technical solution for a customer.
Solid technical background and hands-on experience with SaaS providers (such as IBM, AWS, Azure, Wasabi, Digital Ocean)
Advanced experience with authentication, networking, network services, storage solutions, data migration and information security
Advanced experience with server and client operating systems, applications, user profiles, and SSO providers
Experience with scripting and/or Web Services APIs desired
Able to synthesize customers’ needs and respond with practical and timely solutions
Excellent verbal and written communication skills to both technical and non-technical audiences
Strong analytical and problem-solving skills
Project management experience desired
Self-motivating and self-supporting
Min 3- 5 years practical experience in this space.