Tag Archives: Customer Experience Management

5 Ways Customer Experience Management Can Improve e-Commerce (Forbes)

There’s often an astounding disparity between how brands think their customers feel about their products and services and how customers actually feel. Your operational data, such... More

Adobe, Software AG Partner to Advance Customer Experience Management (MESA)

Adobe and Software AG announced a partnership to help companies transform their customer experience management (CXM) by bringing together customer data from across multiple enterpr... More

Real-Time Data Fuels Customer Experience Management (CMO)

While it’s clear that businesses compete based on customer experience, a good deal of uncertainty exists about what an effective customer experience management (CXM) strategy loo... More