Tag Archives: customer

Customer Experience In The Spotlight At Oracle OpenWorld (Forbes)

Improving customer experience (CX) has moved to the top of the CEO’s agenda. Organizations are under pressure to innovate and deliver better products and services faster to pleas... More

Data-Driven Customer Experience: The Challenge of Smooth Orchestration (Forbes)

Data-driven customer experience is critical to the future growth and development of organizations, particularly in today’s hyper-competitive economy. A recent Forbes Insights rep... More

IBeacons Elevating Customer Experience at Barneys (PerformanceIN)

Barneys New York is using iBeacon technology in-store to personalise its shoppers’ experience as part of a swathe of digital improvements. The chain of luxury department stores i... More