Tag Archives: messaging

HITS Spring: Pandemic Accelerated Customer Messaging Trends, Zendesk Says

Even before COVID-19, consumers in today’s digital media landscape sought out different ways to engage with their favorite brands. Now, the messaging trends that were slowly buil... More

Zendesk Report Tackles Global Messaging Landscape

Customer service software firm Zendesk has released its annual “State of Messaging” report, offering exclusive research and insights from industry-leading messaging experts, co... More

Twitter is Testing an Encrypted Messaging Feature (Engadget)

Twitter is reportedly testing a secret, encrypted messaging option that would enable its platform to go up against Signal, Telegram or WhatsApp. The feature, which would form p... More

Slack, an Upstart in Messaging, Now Faces Giant Tech Rivals (NY Times)

Slack is the classic Silicon Valley accidental success. Born three years ago, with roots in a failed video game, the messaging software is now used by five million people. The comp... More

Custom Status Messages are Coming to Slack (TechCrunch)

AFK, BRB, in a coffee meeting or what not — Slack, with its constant stream of communication, is probably not the the first place you’d drop an away message or status update to... More

Slack CEO Describes ‘Holy Grail’ of Virtual Assistants (CIO)

Slack CEO Stewart Butterfield has an audacious goal: Turning his messaging and collaboration platform into an uber virtual assistant capable of searching every enterprise applicati... More

Slack Is Making Its Workplace Chat App Even Stickier (Fortune)

More than 3 million people use Slack’s workplace chat app daily—many of them for 10-hour stretches on any given workday. Now the business software company has created another r... More

The Slack Generation: How Workplace Messaging Could Replace other Missives (The Economist)

Slack’s rise points to three important changes in the workplace. First, people are completing work across different devices from wherever they are, so they need software that can... More