Business

This investment follows Zuper’s tech alliance partnership with Zendesk and enables midsize to large service organizations to scale and improve customer experiences end-to-end.

Zuper’s field service management software enables businesses to manage and automate their operations for workers on the ground in industries like manufacturing, internet service, surveillance, facility management, and solar solutions.

Partnering with Zendesk, a leader in customer service, enables organizations to seamlessly schedule field service visits, automate customer communication during the support lifecycle, and allow field technicians to operate more efficiently and provide a personalized service experience.

“Providing customers with a high-quality service experience end-to-end is a cornerstone of increased customer engagement, satisfaction, and loyalty,” said Pascal Pettinicchio VP, Technology Alliances and Corporate Development at Zendesk. “Our investment in Zuper reflects our goals of providing customers with seamless communication and support across all channels, and we see significant market opportunity with fast-growing field service management organizations that are leveraging technology to scale their business.”

Today, businesses must quickly and efficiently provide customers with exceptional service and support across the entire journey.

Zendesk’s continued partnership with Zuper, and the strategic investment is a testament to the growing maturity of the Zuper platform to offer a best-in-class solution to service organizations. Zuper is used by customers globally and handled over 10 million work orders in the past 12 months. Zendesk is a valuable companion to Zuper as it continues to scale and provide the industry’s most comprehensive field service management solutions.

“Modern customers expect a personalized and seamless service experience end-to-end from their first touchpoint to completion of the service. The strategic partnership with Zendesk will enable fast-growing service organizations to combine best-of-breed technology to quickly deliver personalized and intelligent service both online at the support center and on-site in the field,” said Anand Subbaraj, CEO of Zuper. “It has been a tremendous collaboration with Zendesk for the past couple of years and this investment will further strengthen our relationship to offer the best solution to our mutual customers.”