Business

With the highest scores across most metrics and significant leads above competitors and market averages, EPAM has differentiated itself as a top IT service provider in the Swiss market.

This latest recognition reflects EPAM’s superior differentiation in customer satisfaction ratings, having achieved the highest scores across satisfaction, delivery, relationship and innovation metrics in the Swiss IT sourcing market.

“We are delighted to be recognised as the highest-ranked IT service provider in general satisfaction, digital transformation and application services in Whitelane Research’s 2023 IT Sourcing Survey for Switzerland,” said Enver Amdiy, VP, Switzerland Business Unit Head at EPAM. “We extend our heartfelt gratitude to our clients for their continued trust, which has been instrumental in achieving these outstanding customer satisfaction ratings. Their confidence reinforces our commitment to continue delivering on our client-centric account management and service excellence promise, as we continue to support them in accelerating their transformative innovation journeys.”

In Whitelane Research’s 2023 annual IT sourcing study, more than 140 CIOs from the top IT spending organisations in Switzerland evaluated more than 340 unique IT sourcing relationships based on key performance indicators and by IT domain, delivering one of the most representative reports on the outsourcing market in Switzerland. Survey respondents evaluated 18 IT service providers across various performance categories, with EPAM achieving exceptional performer satisfaction ratings in the following categories:

–Account Management Quality: EPAM received a rating of 92%
–Service Delivery Quality: EPAM received a rating of 88%
–Digital Transformation: EPAM received a rating of 86%
–General Satisfaction: EPAM received a rating of 84%
–Application Services: EPAM received a rating of 84%
–Transformative Innovation: EPAM received a rating of 80%

“EPAM has received excellent scores in this year’s survey from their clients in Switzerland, leading to an exceptional performer ranking in several assessment criteria,” said Jef Loos, Head of Research, Europe at Whitelane Research. “EPAM’s clients have shown their appreciation for the Company’s committed account management teams, who demonstrate strong engineering and technical capabilities and a positive customer-centric mindset. This is an outstanding result for EPAM.”

Recognised by Whitelane Research and clients for superior customer satisfaction, EPAM helps customers in Switzerland and beyond scale and transform across multiple industries through its innovative strategy, integrated advisory, consulting and design capabilities. This new recognition underscores EPAM’s ongoing efforts in bringing to market the latest digital transformation services, product design and engineering capabilities to meet the growing technology modernisation requirements of Switzerland-based customers.