Business

With high customer satisfaction scores and significant leads above competitors and market averages, EPAM has differentiated itself as a top IT service provider in the European IT sourcing market.

This latest recognition by Whitelane Research reflects EPAM’s emergence as a leading strategic IT sourcing partner in Europe, demonstrating superior delivery quality and innovative transformation and building trust and credibility among major European clients.

In Whitelane Research’s 2023 IT Sourcing Study Europe, more than 2000 senior IT decision makers from the top IT spending organisations in Europe evaluated more than 5000 unique IT sourcing relationships based on key performance indicators and by IT domain, delivering one of the most representative reports on the outsourcing market in Europe.

Survey respondents evaluated 26 IT service providers across various performance categories, with EPAM achieving exceptional performer satisfaction ratings in the following categories:

–Account Management Quality: EPAM received an above-average rating of 87%
–Service Delivery Quality: EPAM received an above-average rating of 86%
–General Satisfaction: EPAM received an above-average rating of 82%
–Digital Transformation: EPAM received an above-average rating of 82%
–Application Services: EPAM received an above-average rating of 82%
–Transformative Innovation: EPAM received an above-average rating of 79%

“EPAM has delivered an exceptionally strong performance in our 2023 IT Sourcing Study, cementing their status as one of the top IT service providers in Europe, with outstanding levels of customer satisfaction, service quality and account management,” said Alex van den Bergh, Head of Research, Europe at Whitelane Research. “Client feedback underscores EPAM’s robust capabilities in leading innovative change through digital transformation technologies and application services. These latest ratings affirm that EPAM consistently surpasses client expectations, maintaining a strong IT sourcing presence across Europe.”

Recognised by Whitelane Research and clients for superior customer satisfaction, EPAM helps customers in Europe and beyond scale and transform across multiple industries through its innovative strategy, integrated advisory, consulting and design capabilities. This new recognition by Whitelane Research underscores EPAM’s ongoing efforts to bring to market the latest digital transformation services, product design, and engineering capabilities to meet the growing technology modernisation requirements for European customers while prioritising client satisfaction and positive experiences.

Recent customer-led recognitions by Whitelane Research have accentuated EPAM’s positive performance as an IT sourcing vendor across various European countries. In September 2022, EPAM gained recognition from Whitelane Research as a top IT sourcing vendor in Switzerland. In March 2023, EPAM was acknowledged by Whitelane Research as a top IT sourcing vendor in the Netherlands. In April 2023, EPAM received similar recognition as a top IT sourcing vendor in the Nordics, and in December 2023, EPAM was named a top IT Sourcing vendor by Whitelane Research in Germany.