Business

Rated as an exceptional performer in service delivery quality, application services, account management quality and general satisfaction by Whitelane Research, EPAM has established itself as a top IT service provider in the Dutch IT sourcing market.

The strategic utilisation of external IT providers has emerged as a dynamic solution for enterprises to achieve flexible business scalability, address talent shortages, sustain growth and boost overall competitiveness. EPAM has been named a Top IT Sourcing Vendor in the Netherlands for the second year in a row by Whitelane Research, an independent organisation focused on IT sourcing research across Europe.

This latest recognition confirms EPAM’s established IT sourcing provider status in the Netherlands, helping Dutch companies enhance service quality, optimise costs and foster innovation.

In the 2024 Dutch IT Sourcing Study by Whitelane Research, more than 250 senior IT decision makers from the top IT spending organisations in the Netherlands evaluated more than 600 unique IT sourcing relationships based on key performance indicators and by IT service tower, delivering one of the most representative reports on the IT sourcing market in the Netherlands.

Survey respondents evaluated 34 IT service providers across various performance categories, with EPAM achieving significantly above-average satisfaction ratings in the following categories:

–Service Delivery Quality: EPAM received an above-average rating of 86%
–Application Services: EPAM received an above-average rating of 85%
–General Satisfaction: EPAM received an above-average rating of 83%
–Account Management Quality: EPAM received an above-average rating of 83%
–Transformative Innovation: EPAM received an above-average rating of 79%
–Digital Transformation: EPAM received an above-average rating of 78%

“We are thrilled to be recognised as a top IT sourcing vendor in the Netherlands for the second year in a row by our Dutch clients in the 2024 Whitelane Research IT Sourcing Study,” said Sasha Astapenka, VP, Head of EPAM in the Netherlands. “Our exceptional rankings in general customer satisfaction, service delivery quality and application services are a testament to the trust our clients place in us, validating our commitment to service delivery excellence and motivating us to continue providing innovative technology and tangible business results for our clients.”

Recognised by Whitelane Research and clients for superior customer satisfaction, EPAM helps customers scale flexibly and transform across multiple industries through its innovative strategy, integrated advisory, consulting and design capabilities. This new recognition by Whitelane Research underscores EPAM’s ongoing efforts to bring to market the latest digital transformation services, product design and engineering capabilities to meet the growing technology modernisation requirements for customers while prioritising client satisfaction and positive engagements.

“EPAM’s notable performance in our 2024 Dutch IT Sourcing Study solidifies its position as a top IT service provider in the Netherlands,” said Alex van den Bergh, Head of Research, Europe at Whitelane. “Having earned outstanding ratings in customer satisfaction, service delivery quality and application services, these latest customer-driven rankings are a testament to EPAM’s consistent delivery on client expectations, confidently establishing the Company’s presence in the highly competitive Dutch IT sourcing landscape.”

Recent customer-led recognitions by Whitelane Research have highlighted EPAM’s performance as a highly competitive IT sourcing vendor across various European markets.

–Earlier this year, EPAM received recognition from Whitelane Research as a top IT sourcing vendor in Europe.
–In December 2023, EPAM was named a top IT Sourcing vendor by Whitelane Research in Germany.
–In September 2023, EPAM gained recognition from Whitelane Research as a top IT sourcing vendor in Switzerland.
–In April 2023, EPAM received similar recognition as a top IT sourcing vendor in the Nordics.
–In March 2023, EPAM was acknowledged by Whitelane Research as a top IT sourcing vendor in the Netherlands.