M+E Technology Job Board

IT Security Manager I

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Dell EMC

SecureWorks is a global leader in providing intelligence-driven information security solutions. We play an important role, as no organization in the world is immune from cyberattacks and the nature of the attack is changing every day. Internet security is a problem that will never be solved. Unlike point products that address a specific technology issue, we attack the problem holistically by analyzing threat actor tactics, techniques and procedures, and develop solutions using best-of-breed technologies to protect our clients. We are one of the best in the world at understanding the threat.

In short, we give our clients an early warning capability. SecureWorks was founded in 1999 and headquartered in Atlanta, Ga., with offices in all the major security markets around the globe. We have more than 2,000 team members, and partner with more than 4,200 clients in 59 countries to keep the bad guys out of their networks. We’ve been consistently recognized by industry analysts, readers’ polls and as a leader in the Gartner Magic Quadrant for managed security services, worldwide.

Role Overview

Be part of an exciting team that deals with cutting-edge information security attacks and incident response situations on a daily basis!  This is an IT Security Manager I position on the Security Services team with high visibility and significant responsibility supporting l SecureWorks clients receiving security event monitoring through SecureWorks Managed Security Services. This individual is responsible for providing management, leadership, and mentorship to technical and non-technical personnel within an Operations environment as they support clients with any of their service requests related to the security event monitoring and client services. In addition to supporting all aspects of an operations team this individual will also be responsible for all administrative tasks related to managing fifteen (or more) employees which include, but are not limited to, annual performance reviews, building and supporting service performance metrics, and developing a career growth path.

Role Responsibilities

-Manages the efforts of others in the achievement of operational objectives of the group.

-Manages the hiring, staffing and maintaining of a diverse and effective workforce.

-Responsible for career development/planning, performance and pay discussions of team members.

-Sets strategy, goals, metrics, and compiles/analyzes statistical data and trends relating to service level compliance and operational effectiveness.

-Manages and drives problem-solving efforts between customers and services personnel.

-Responsible for ensuring team meets established performance metrics including time to engage, time to resolve, customer satisfaction, and other metrics as defined in performance plan.

-Responsible for training and mentoring for functional teams to ensure that process guidelines are understood and followed.

-Provides point of contact for process related questions or issues and facilitates process related meetings.

-Collaborates with other team members to ensure consistency of delivery; adherence to standard processes, best practices and continuous improvement.

-Security Operations Center composed of qualified personnel properly trained in their respective jobs to ensure high client satisfaction

As a managed security provider, SecureWorks expects its employees to understand and apply commonly known security practices and possess a working knowledge of applicable industry controls such as NIST 800-53. Employees will be expected to acknowledge their security responsibilities in writing prior to gaining access to company systems. Employees will be required to maintain a working knowledge of local security policies and execute general controls as assigned.

-Undergraduate degree and 5+ years of relevant experience or equivalent combination of education and work experience

-Requires ability to deal with ambiguity, project management skills, ability to motivate, and develop teams and individuals

-Experience managing operations teams within a call center/operations center environment, implementing, and maintaining large scale networks

-Strong experience in network and system troubleshooting, monitoring tools, alarm conditions, and escalation processes and procedures

-Experience in capacity planning staffing to cover a 24x7x365 operations center and an understanding of ITIL processes and principles

-Excellent client relations, people management, technical leadership skills, written and verbal communication skills

-Ability to work in a high pressure, fast paced environment with rapidly shifting priorities, and learn new technology and concepts quickly

Onsite at the Lisle, IL office.