The Program Manager oversees one or more technology programs within an overall strategic portfolio by planning, organizing, and controlling program activities. It is the job of the program manager to create and manage program status within an integrated portfolio dashboard. Additionally, the program manager will ensure that operational readiness plans are developed to enable effective changes to the production environment. The Program Manager will interact regularly with the Program Sponsors, the Program Steering committees, and Project Team Members.

The Program Manager will perform a wide range of program and project management-related duties including some or all of the following:

Plan

• Plan the delivery of the overall project, or set of projects, and the related activities in accordance with the mission and the goals of the program
• Coordinate and facilitate technology team communication throughout the duration of the program to ensure the technology solution aligns with the business case
• Manage the project plan, including tasks, activities, risks, issues, and action items
• Provide weekly and ad hoc reporting on the project status as it relates to the overall program
• Facilitate the analysis, acquisition, and validation of the procurement of goods and services on behalf of the project
• Manage the project budgets and spending, alerting the team to any trends that require attention

Organize

• Ensure that project activities operate within the policies and procedures of the program
• Ensure that project activities comply with all relevant legislative and professional standards
• Manage the creation of forms and records to document project activities in line with program expectations
• Insure that correct policies and procedure are in place to manage tracking and execution and administration of third-party statements of work

Lead

• Supervise project team member progress by providing direction, input and feedback
• Liaise with other managers to ensure the effective and efficient project delivery in line with the program objectives

Communicate

• Communicate regularly with the program stakeholders and customers
• Ensure that all project work is approved against the overall program plan
• Track major milestones, dependencies, change requests and deliverables

Deliver

• Deliver on commitments
• Ensure that the project(s) operate within the approved budget
• Identify and evaluate the risks associated with project activities and take appropriate action to control the risks

Knowledge, Skills, and Experience:

• At least 7+ years of project/program management experience
• Experience delivering complex technology solutions that span multiple teams on-time and within budget
• Knowledge of software development practices, such as Agile, Scrum and Kanban
• Knowledge and experience with key technology domains: cloud-based infrastructure, networking, enterprise service bus, hierarchical storage management, enterprise and application development, a plus
• Experience with one or more of the following: digital media services, content supply chain, digital workflows, and/or video encoding/delivery
• Knowledge of project and program management best practices, tools, and skills
• Proficiency in the use of applications such as:  MS Project, MS Office, MS Visio, Confluence, JIRA, VersionOne, and Trello

Core Competencies:

• A charismatic and credible communicator who leads by example
• Strong team player who can build strong relationships at all levels of the organization
• Excellent communication skills – written, verbal, presentation and interpersonal
• An ethical and proactive leader who can maximize the resources within a start-up environment