Technology

As digital networks and algorithms are woven into the fabric of firms, industries begin to function differently and the lines between them blur. The changes extend well beyond born... More

Having the right mindset is half the battle with successfully building AI into the organization. This means looking beyond traditional, cold ROI measures, and looking at the ways A... More

If it wasn’t clear how critical customer experience (CX) is to business success in the digital age, Harley Manning, Forrester’s VP and research director serving CX professional... More

As we enter the next phase of the experience economy, those that consider experience the North Star of digital transformation will thrive. Others risk becoming obsolete. Whatever i... More

Energy company RWE is working with Microsoft partner Avanade to implement a new Microsoft Azure-based infrastructure and Office 365. The new system aims to help the firm compete in... More

Artificial Intelligence company Expert System has been included in “Now Tech: AI-Based Text Analytics Platforms, Q1 2020”, a report by Forrester Research, Inc. The report is de... More

SAP and proaxia are expanding their collaboration to serve customers in the vehicle and heavy equipment dealer business as well as the workshop service business. The next-generatio... More

With a seemingly unlimited number of resources at their fingertips, today’s consumers are seeking a much deeper level of engagement on the part of companies as they navigate thro... More

DXC Technology cited digital twins as a business imperative for the next evolution of digital enterprises. Digital twins take advantage of the vast amounts of data from connected d... More

Firm is helping clients accelerate their digital transformations through intelligent automation supported by Microsoft AI... More

The availability of small, inexpensive connected devices is creating rapid growth in the long-predicted internet of things (IoT). What unique challenges does IoT product developmen... More

Spotify is modernizing how marketers advertise on podcasts, introducing a slew of new tools at CES in Las Vegas that make the old medium feel slightly more new. The company is cal... More

Veritone and Evolphin Software announced that the Football Club Internazionale Milano (Inter Milan) is leveraging a robust, AI-driven media asset management system based on Veriton... More

Winning in business is increasingly about speed. How quickly an enterprise can deliver a great customer experience (CX) at scale separates the winners from the losers. You can find... More

The modernization of the music industry - and the rise of streaming services like iTunes, Spotify and Pandora - have transformed the way people buy and listen to music and consume ... More

Traditional approaches to managing music rights struggle to keep pace. Protecting the rights of creators takes on new urgency. Solutions that simplify royalty tracking and collecti... More

Investing into enhanced features and functionality could bring a growth in active subscribers to sports streaming services by as much as 24%, according to a new report. Building on... More

As marketing technology has proliferated over the past decade, its adopters have been left with two choices: either integrate all-in-one suites, risking poor performance for increa... More

Culled from data specific to each listener, Spotify Wrapped is a personalized playlist of the songs each Spotify user has listened to most over the course of the year. The playlist... More

Avid announced that long-time customer SiriusXM Satellite Radio has upgraded its Jazz at Lincoln Center mixing and recording studios with Avid audio hardware and software solutions... More